Online Return & Exchange Process (1)

 

  • Please email our returns department at returns@wilsontack.com
  • Carefully pack your approved products (along with the Return/Exchange Form), and address your package to our store.
  • Our address is: 4266 Dundas St, Thorndale, ON N0M 2P0.
  • Please return items by Canada Post “ground mail” to our store. Sorry, we cannot accept collect returns. Please note that refunds will not be given for purchased shipping boxes or envelopes.
  • Exchanges will be shipped back to you at your expense via courier.
  • All exchanges are subject to applicable shipping charges for the item amount.
  • Original shipping charges or fees are NON-REFUNDABLE
  • Should you need any assistance with your purchase, our Customer Service Representatives will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 519-268-3887 or by email at wtvpeg@gmail.com.
  • PLEASE NOTE: Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached and packaging. 
  • Any personalized or custom ordered items cannot be returned.
  • We cannot return or exchange helmets, safety vests or health care products such as supplements (for safety reasons).
  • Clearance items are FINAL SALE.
  • Refunds can only be processed with a receipt for full money back within 30 days of original purchase.