- PLEASE NOTE: Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached. If we receive an item in non-refundable condition, the customer will be responsible for all shipping costs.
- Refunds can only be processed with a receipt for full money back within 30 days of original purchase. Please refer to our Refund Guidelines for further detail.
- We cannot return or exchange helmets, safety vests or heath care products such as supplements (for safety reasons).
Any personalized or custom ordered items cannot be returned.
- Horse and dog blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep them clean.
- Clearance items are FINAL SALE and non-refundable.
Gift Card Policy
- The use of a gift card can be redeemed only at Wilson’s Tack either in store or online. This card cannot be exchanged for cash, check or credit. Please treat this card like cash; if this card is lost or stolen it will not be replaced. Gift cards at Wilson’s Tack do not expire.
If you received an item that was a result of a manufacturers defect, please call us at 519-268-3887 or email us at firstname.lastname@example.org and we would be happy to assist you.